Wall Street Journal -- DULUTH, Ga
NCR APTRA Interactive Teller adds human touch to remote assisted service
Coastal Community Credit Union, the largest financial institution based on Vancouver Island and the Gulf Islands in British Columbia, Canada, is bringing greater access to banking services to its members -- and in a faster and easier format -- with innovative software-based technology from NCR Corporation (NYSE: NCR). Installed in Coastal Community's recently opened branch in the city of Duncan, the NCR APTRA(TM) Interactive Teller will connect Coastal Community members to a live, remote teller via a two-way video/audio conversation over an automated banking machine.
Coastal Community, which serves 80,000 members, created a very intimate setting in its new branch, blending the latest in technology with highly personal service. This marks the first installation of an APTRA Interactive Teller by a financial institution on Vancouver Island.
"Video interactions have become a common way for people to communicate, and our members will enjoy the speed and convenience provided by our Interactive Teller Machine," said Adrian Legin, President and CEO of Coastal Community Credit Union. "NCR APTRA Interactive Teller lets us respond to changing consumer needs by using the latest technology without sacrificing that personal touch and exceptional service that our members enjoy." Coastal Community experts are also on-hand at the branch where the Interactive Teller is situated to show members how easy the new technology is to use.
Centralized tellers, who have full remote control of the device, can support Coastal Community members to complete more than 95 percent of typical branch transactions using APTRA Interactive Teller, and do them faster -- with transaction times typically 33 percent faster than an average teller interaction.